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Your privacy and account security matter to us

When you open an account with macauprize and deposit through DANA, OVO, GoPay or QRIS, your personal and payment data is encrypted and stored securely.

Encrypted account storageDANA, OVO, GoPay, QRIS secureYour control over data requests

Explore the Lobby Read FAQ

What information we collect and why

macauprize Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account registration requires your name, email, phone number and date of birth so we can verify your identity and comply with local law. When you deposit, we collect payment details tied to DANA, OVO, GoPay or QRIS — but we do not store your full

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payment credentials on our servers; payment processors handle that encryption. We also log your login times, device type (whether you're on mobile or desktop), IP address and game activity to detect fraud, maintain account security and understand how you use the lobby. Cookies on your device
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help us remember your language preference and keep you logged in. Where local law permits, we may contact you about new games or platform updates; you can opt out of marketing emails anytime through your account settings.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact us about your privacy

We keep support channels open so you can ask questions about your data or request changes to your account anytime. Our support team responds to privacy questions within 24 hours. You can reach us via email, live chat in the lobby or through the help page — all channels are staffed during Indonesia operating hours. If you want to request a copy of your personal data, delete your account or opt out of communications, our team will process that request in writing.

Team online

Live Chat

Open the help menu in the lobby and select 'Privacy Question'. Our team replies within one hour during Indonesia business hours.

Email Support

Send privacy requests to [email protected]. Include your account name and the specific data you want to access or change.

Account Settings

Go to your profile settings and select 'Data & Privacy' to update communication preferences, download your data or request account deletion.

SECURITY PRACTICES

How we keep your data safe and your account secure

Your password is hashed (not stored in plain text) and your account access is protected by multi-factor authentication if you enable it.

Encrypted Passwords

Your login credentials are hashed on our servers. We never store or transmit your password in readable form.

Payment Encryption

DANA, OVO, GoPay and QRIS deposits use SSL encryption. Payment processors handle credential storage, not us.

No Third-Party Sales

We do not sell your personal data. We share information only with payment and fraud-detection partners when needed.

Data Retention

Your account data is kept while your account is active, plus two years after for local compliance, then securely deleted.

Security Audits

We conduct regular security reviews and patch vulnerabilities promptly. Report suspicious activity to support anytime.

Account Recovery

If your account is compromised, contact support to reset credentials and review your transaction history immediately.

Your privacy questions answered

Read answers to the most common questions we hear about data privacy, account access and how we handle your information on macauprize.

Yes. Go to your account settings, select 'Data & Privacy' and choose 'Download My Data'. We will email you a copy of your profile information, account history and transaction records within 3 business days. You can also request this via support email.

Payment details from DANA, OVO, GoPay or QRIS are not stored on our servers — the payment processor holds the encryption. We retain your withdrawal transaction record for two years to comply with local financial regulations, then it is securely deleted.

Your account remains active and your balance is safe. Your data continues to be protected under this policy. If you return after months away, log in with your credentials and the lobby appears exactly as you left it, minus any expired promotional offers.

Yes, you can request account deletion anytime through 'Data & Privacy' in your settings or by emailing support. We will close your account and delete personal data within 30 days, except transaction records we must retain by local law.

Cookies on your phone or desktop remember your language, keep you logged in and help us detect fraud. You can disable non-essential cookies in your browser settings without losing core lobby access. In-app, tracking is limited to session and security data only.

No. We do not share your personal information with other operators or sell it to marketing firms. We share data only with payment processors and fraud-detection partners strictly for completing your transactions and keeping your account secure.

Go to 'Communication Preferences' in your account settings and uncheck promotional messages. You can disable all marketing emails in under a minute. We will stop sending them within 24 hours. You will still receive security and account notifications.

Your privacy and account security matter to us

How to contact us about your privacy

Live Chat

Email Support

Account Settings

How we keep your data safe and your account secure

Encrypted Passwords

Payment Encryption

No Third-Party Sales

Data Retention

Security Audits

Account Recovery

Your privacy questions answered

01 Can I see what personal data you have about me?

02 How long do you keep my payment information after I withdraw?

03 What happens to my account if I stop playing for a long time?

04 Can I delete my account and all my data?

05 How do you use cookies and tracking on mobile?

06 Do you share my data with other gambling platforms or marketing companies?

07 What if I want to stop receiving promotional emails?

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